At our company, we strive to provide you with a seamless shopping experience and ensure you are satisfied with every purchase. If for any reason you are not completely satisfied with your order, we have a clear, direct returns policy. Please take a moment to review the following guidelines:
To be eligible for return, the item must meet the following criteria:
It should be in original condition, unused, and in the same packaging that you received it.
All labels, hang tags and accessories should be intact and included with the return.
You have 15 days from the date of delivery to initiate a return. We will not be able to accept returns after this period.
To initiate a return, please follow the steps below:
a. Please contact our customer service team or visit the returns page of our website to request a return authorization. Provide your order details and reason for return.
b. Once your return request has been approved, you will receive a Return Material Authorization Number (RMA). Please include this number on the return package.
c. Carefully pack the item, including all original accessories and documents, to ensure it is protected during transit.
d. Return the item to our designated return address using the reliable shipping method of your choice. Please note that return shipping costs are your responsibility.
Refund or Exchange:
Once the returned item has been received and inspected, we will process your refund or exchange according to your preference:
Refunds: If you choose to refund, we will refund to the original method of payment used for the purchase. Please allow a few business days for the refund to be reflected in your account.
Exchanges: If you wish to exchange an item for a different size, color or alternative product, we will arrange for an exchange and cover the shipping costs of sending the new item to you.
Please note that some items may not be subject to our return policy for hygienic reasons or if they have been personalized or customized. Such exceptions will be clearly mentioned on the product page.
We strive to process all returns as quickly as possible and to ensure a smooth resolution. If you have any questions or need further assistance, please do not hesitate to contact our customer service team, they will be happy to assist you.
We appreciate your patronage and look forward to serving you again in the future.